Dialyze Direct Notification of Data Incident Involving Personal Medical Information
NEPTUNE CITY, NEW JERSEY – March 10, 2022 — On March 10, 2022 Dialyze Direct notified certain individuals about a security incident involving our email system. Specifically, an unauthorized party may have obtained access to an employee email account. Upon learning of the issue, we secured the account and commenced a prompt and thorough investigation.
After an extensive forensic investigation and manual document review, we discovered on February 14, 2022 that the email account that was accessed between January 21, 2021 and March 4, 2021 contained personal information such as names, dates of birth, Social Security numbers, government identification numbers, financial account information, payment card information, and medical information that potentially includes financial identification numbers, medical diagnostic and treatment information, and/or health insurance plan information. This incident does not affect all patients of Dialyze Direct and not all information was included for all individuals.
Dialyze Direct has no evidence that any of the information was or will be misused. However, out of an abundance of caution, Dialyze notified individuals whose information may have been included in the files present in the impacted Dialyze Direct employee email account. Notified individuals have been provided with best practices to protect their information, including but not limited to reviewing the explanation of benefits statements they receive from their health insurance providers and following up on any items or services not recognized. Individuals whose Social Security numbers were contained in the impacted files have been offered complimentary credit monitoring.
The security and privacy of personal information is of the utmost importance. Since the incident, we have worked with our Information Technology (“IT”) managed services provider to implement additional security measures in an effort to prevent a similar event from occurring in the future.
For individuals who have questions or need additional information regarding this incident, or to determine if they are impacted and are eligible for credit monitoring, Dialyze Direct has established a dedicated toll-free response line at 855-604-1866. The response line is available Monday through Friday, 9am to 9pm Eastern Time